Solutions Consultant

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.  

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  

WHAT YOU'LL DO

As a Solutions Consultant for Public Safety Group (PSG), you’ll provide clients with education on our digital platforms with integrated assessment, e-learning tools, and solutions that lead to better learner outcomes by establishing and developing quality relations with clients in high schools, colleges, universities, and training centers in private, state, and local academies. 

WHERE YOU’LL WORK

This position will work remote in the United States.

HOW YOU’LL SPEND YOUR TIME

• Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel
• Host onboarding webinars, and consult on best practices for PSG’s product application and implementation
• Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback
• Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services. Provide technical support and troubleshooting for accounts, and engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends.
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WHAT YOU'LL NEED

• Associate or bachelor’s degree in related field preferred, High School Diploma or GED required.
• 5+ years of experience as a member of a fire department or EMS/EMT service with current certifications or licensure
•  Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems, a plus 
•  Exceptional leadership, communication, organizational and presentation abilities
• Excellent time management and problem-solving competencies 
•  Successful history of driving change through persuasive presentations, both individually and to large audiences
• Up to 25% of travel is expected
• Preferred: 2+ years' experience teaching Fire Fighting or EMS/EMT classes

BENEFITS 

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.