Customer Service Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

Ascend Learning brand ClickSafety provides online safety training and compliance solutions for more than 10,000 organizations worldwide across multiple industries. As the first authorized OSHA 10 and 30 Outreach Training online provider, ClickSafety has a history of helping businesses build strong safety culture to protect workers. For more than 25 years, ClickSafety has partnered with companies in construction, manufacturing, warehousing, and other industries to offer a complete environmental, health, safety, and wellness training solution that reduces risk and empowers workers with the knowledge and confidence they need to remain safe on the job.

WHAT YOU'LL DO 

Customer Support Representative will have responsibility for supporting the ClickSafety e-learning client base as a member of our Customer Support Team.  This role will serve as the primary contact between ClickSafety and its customers for training, IT troubleshooting, processing orders timely and accurately, confirmation of pricing, fielding and managing unique customized requests and generation of all associated company reports for management and billing. Primary responsibilities include working as a specialist to facilitate solutions and communications with sales and other departments.

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Leawood, KS office location.

HOW YOU’LL SPEND YOUR TIME

• Build trust, confidence and goodwill with key customers by understanding their needs and articulating the ability of ClickSafety to meet the clients’ needs with our products and services.
• Research customer related issues and take appropriate action to ensure needs of the customer and ClickSafety are efficiently and optimally met. Adept at trouble shooting and diagnosing and communicating customer support issues.
• Responsible for tracking and monitoring progress against a set of benchmarks and metrics.
• Perform projects and other activities as assigned to deliver consistently, exceptional key account customer and internal service.

WHAT YOU'LL NEED

• Associates Degree Preferred.  High School Diploma or GED required. 
• Minimum of 2 years’ experience in sales or customer support for web-based business or software application provider
• Experience interacting with field-based sales teams through voice to voice, email and voicemail to deliver on strategic initiatives as it relates to the customers 
• Excellent communication skills – both written and verbal
• Ability to plan and organize work, set priorities, and direct own activities with limited supervision
• Demonstrated ability to multi-task
• Possess a strong positive attitude
• Bilingual in English and Spanish not required, but an advantage
• Strong Background working with Microsoft Office applications
• Computer – Windows 2000, Windows XP, Internet Explorer, Google Chrome, Mozilla Firefox
• Ability to work flexible hours as the position may include after hours and weekend support

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.