Credit & Collections Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.  

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  

WHAT YOU'LL DO 

Ascend Learning is hiring a Credit and Collections Specialist. As a Credit and Collections Specialist, you will utilize extensive knowledge of business practices to collect open receivables on assigned accounts. 
This position requires strong attention to detail as well as the ability to follow standard operating procedures in a customer service manner. Successful communication with external customers as well as internal Customer Service Teams is a necessity. This position is an integral part of the collections team toward meeting individual, team, and company goals, and increases cash flow through collection efforts on assigned accounts. 
Collection activities include collecting on assigned account portfolios, sending follow-up inquiries, making phone calls to clients, negotiating payment plans, managing customer disputes, reconciling account balances, and reviewing accounts for bad debt risk. The specialist communicates collection successes, collection opportunities, bad debt risk, and dispute challenges, and is also responsible for developing and maintaining standard operating procedures.

WHERE YOU’LL WORK 

This position will work a hybrid schedule from our Leawood, KS office.

HOW YOU’LL SPEND YOUR TIME

• Continuous collection efforts toward BU specific AR customer accounts via email and phone.
• Research and analysis of customer accounts in order to request activation or release of credit hold status and to support customer balance due.
• Attend account receivable meetings to communicate key concerns surrounding the accounts receivable accounts, their bad debt risk, and related processes.
• Communicate and work with internal customer service teams in regard to client questions, and provide resolutions when needed.
• Maintain a high level of detail within the collection module in regard to collection efforts and steps with assigned accounts.
• Create and maintain dispute reports, attend dispute meetings, and propose next steps for individual problem accounts.
• Customer account reconciliations, communication, and teamwork with customers and other internal departments.
• Perform duties while aligned with Ascend Learning values and employee handbook.

WHAT YOU'LL NEED

• 3+ years of prior business-to-business collections experience.
• Intermediate experience working with Microsoft Excel, including creating and understanding pivot tables, VLOOKUP, and other formulas within multi-sheet reports.
• Must be able to effectively and professionally communicate via phone, email, and in person.
• Must be self-motivated with the ability to work proactively, independently, and decisively.
• Capacity to remain calm in conflict situations.
• Ability to problem solve, negotiate, and reason while reviewing and collecting on accounts.
• Ability to multi-task, prioritize, and meet assigned deadlines.
• Good organization and follow-up skills.
• High integrity, ethical standards, and a strong work ethic.
• High school diploma or GED required.

BENEFITS 

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.