Client Success Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.  

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  

WHAT YOU'LL DO 

As a Client Success Specialist, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. 

WHERE YOU’LL WORK 

This position offers the flexibility of remote work.

HOW YOU’LL SPEND YOUR TIME 

• Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction 

• Provide differentiated service and responsiveness to accounts 

• Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments 

• Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue 

• Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals 

• Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume 

• Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service 

• Support sales with quote input and processing, track order status, and ERP integration 

• Assist with maintaining CRM system records 

• Input service tickets as necessary for advanced tech issues 

WHAT YOU'LL NEED 

• Bachelor’s degree required 

• 2+ years of prior customer-related work experience 

• Proven experience in customer experience management or a related field 

• Ability to analyze data and generate actionable insights 

• Excellent presentation, communication, and interpersonal skills 

• Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints 

• Project Management, Time Management, and Organizational Skills 

• Problem Solving, conflict resolution abilities 

• Team Player 

• Up to 10% travel is expected 

BENEFITS 

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.