Quality & Compliance Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.

WHAT YOU'LL DO 

This role is responsible for ensuring that all global partners deliver our live learning programs with consistency, quality and full compliance. The coordinator will work closely with international partners, Director of Client Services and internal stakeholders to confirm that approved training are in place, faculty are properly qualified, and delivery standards are followed. The role also is responsible for the audit process of global delivery and acts as a key point of contact for identifying risks and driving corrective actions when needed. This is a hands-on coordination and oversight role that balances relationship management with quality control.

WHERE YOU’LL WORK  

This position will work a hybrid schedule from our Gilbert, AZ office location preferred. Remote will be considered within the continental United States.

HOW YOU’LL SPEND YOUR TIME

Training plan oversight

• Liaise with internal stakeholders to develop and maintain training plans for new and existing faculty delivering NASM programs.
• Support onboarding new partners and faculty from a training and compliance perspective.
• Ensure all global partners have an approved training plan for delivery aligned with company standards.
• Confirm that training plans are implemented as approved, including structure, learning hours, assessments and delivery format.  
• Track training plans across regions and maintain clear documentation of approvals, and updates across regions.

Audit & Compliance

• Conduct regular audits of international partners and review delivery practices to ensure alignment with compliance, contractual, and quality requirements.
• Document audit findings, identify gaps and coordinate corrective actions with partners and internal teams.
• Follow up to ensure corrective actions are completed withing agreed timelines.

Partner & Faculty Data Management

• Create and maintain a centralized database covering all global partners, with clear visibility into faculty staff, training levels, approved training plans, delivery modes, and product translations requirements.
• Ensure partner and faculty data is accurate up to date and consistently maintained across regions.
• Track faculty approvals, training status, and delivery eligibility by program and regions.

Reporting & Continuous improvement

• Maintain audit records, training plans, and compliance documentation.
• Provide regular updates to internal stakeholders on compliance status, risks, and trends.
• Identify recurring issues and recommend improvement to training plans, guidelines or audit process.

WHAT YOU'LL NEED

• Bachelor’s degree in Training & Development or Learning and Development, Quality Assurance preferred. High school diploma or GED required.
• 5+ years of experience in training coordination, faculty support, quality assurance, or compliance related roles.
• Work effectively with international and multicultural stakeholders, adapting communication and approach as needed.
• Ability to manage multiple priorities across regions and time zones.
• Multilingual skills are highly desirable.
• Ability and willingness to travel internationally as required.
• Strategic and analytical thinking
• Strong relationship management
• Clear and culturally sensitive communicator.
• Strong Organizational, documentation and follow-up skills.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.