Strategic Account Manager

Category: Sales

Req ID: 773

Date: Dec 16, 2025

Location:

Burlington, MA, US, 01803 Remote, US

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

The Public Safety Group, an Ascend Learning brand, has become the world’s most innovative and trusted source for educational materials and solutions for EMS and fire students, educators, and professionals by combining the collective value of our people, products, and partners. From initial training to recertification to retirement, we strive to be a lifelong learning partner to those who serve our communities tirelessly and ensure our safety and well-being.

WHAT YOU'LL DO

As a Strategic Account Manager, you’ll be responsible for maintaining and expanding relationships with strategically important large customers. Assigned to the highest-value clients, the Strategic Account Manager is tasked with building a deep understanding of the clients’ business processes, goals, and strategies to align our offerings and drive mutual growth and success.

WHERE YOU’LL WORK

This position will work remote within the United States.

HOW YOU’LL SPEND YOUR TIME

Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers

Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting

Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking

Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance

Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable

Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution

Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations

Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management

Maintain CRM to include prospective client headcount or other category suitability

Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities

WHAT YOU'LL NEED

Bachelor’s degree required

6+ years of relevant sales work experience and public safety industry experience

Prior track record of influencing stakeholders up to the executive level, with proven negotiation skills for securing advantageous agreements

Skilled in delivering tailored solutions to clients and managing multiple projects with precision

Proficient in written communication for creating sales documents (proposals, contracts)

Ability to build trust and proactively engage in upselling and cross selling

Strong analytical abilities for sales data interpretation and strategy formulation

Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts

Nursing education industry knowledge, background in healthcare or higher education experience preferred

Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
Up to 40% travel

BENEFITS

Flexible and generous paid time off
Competitive medical, dental, vision and life insurance
401(k) employer matching program
Parental leave
Wellness resources
Charitable matching program
On-site workout facilities (Leawood, Gilbert, Burlington)
Community outreach groups
Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. 