Senior Manager Product Operations

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.  

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  

WHAT YOU'LL DO

As a Senior Manager Product Operations , you will lead a team of specialists focused on improving efficiency and productivity within the product management organization. You will develop and implement processes to optimize the product development lifecycle, introduce AI-driven tools for competitive analysis and market insights, and manage key business rhythms such as product reviews and annual planning. Additionally, you will create dashboards and reports to track product throughput, provide regular industry updates, and serve as the primary point of contact for planning and delivery inquiries in collaboration with the PMO.

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Burlington, MA office location preferred. Remote will be considered within the United States.

HOW YOU’LL SPEND YOUR TIME

• Define metrics to measure the speed at which products traverse the product development lifecycle, from idea to general availability, including the interim steps. Create dashboards that highlight gains as well as areas requiring improvement. Implement enhancements to the process to shorten TTM.
• Leverage AI tools and workflows to simplify the function of product operations and product management by testing AI tools and introducing them to the team in order to help it become an AI-native organization.
• Collaborates with cross-functional teams in the execution of product operations strategies, implementing process improvements and providing operational support.
• Researches latest updates from market thought leaders, AI experts and competitive announcements and packages in the form of a regular newsletter.

WHAT YOU'LL NEED

• Bachelor’s degree in related fields, such as Computer Science, Engineering, Business Administration or other areas preferred. High school diploma or GED required. 
• 7+ years of combined experience in product management, technical product management, business management, project management, or consulting, preferably in a technical or software-related environment.
• 3+ years people management preferred
• Experience working in an agile environment is strongly preferred.
• Experience using AI tools to simplify workflows.
• Familiarity with data analysis, market research related to SaaS/technology trends, and customer feedback methodologies to inform capability decisions.
• Proven ability in managing a complex strategic roadmap with multiple dependencies.
• Proven communication skills, both verbal and written, to effectively collaborate with product teams, engineers, content teams, and other stakeholders.
• Proven expertise in capability area for which he/she is responsible (e.g., Assessment, Instructional Content).
• Strong program management skills and hands-on experience with relevant tools
• Indpeth knowledge and understanding of agile frameworks
• Experience implementing AI solutions to improve workflows
• Combines strong business and finance/ budgeting acumen with deep understanding of the customer/markets being served.
• Strong understanding of product lifecycle and product management practices
• Proven expertise in documenting process and making critical process improvements
• Ability to effectively navigate and influence across a matrixed organization
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Strong project management skills to oversee execution of process improvements and overall workflow 
• Demonstrated leadership to attract, retain and manage high performing team

BENEFITS 

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.